If you have a request, complaint or grievance related to Cercarbono’s Voluntary Carbon Certification Programme or any of the projects registered on the platform, please fill out the form below. If it is a complaint or grievance about a specific project, the whole reception and handling procedure will be a confidential part of the project file in the registry platform.

If you wish your complaint or grievance to be treated as confidential, please tick the appropriate box below.

The flow of attention to requests will depend on the content of the request and the persons potentially involved. In the case of complaints and grievances that involve improper or illegal conduct, or that in any way violate the principles governing the Programme, Cercarbono guarantees that these will be dealt with by staff not involved with their content.

There is no cost associated with the use of this application mechanism.