Grievance mechanism
A clear and confidential process for raising concerns
We are committed to integrity, transparency, and accountability across all our programmes. We recognise that concerns or disputes may arise during the development, implementation, or certification of projects. Our grievance mechanism provides a clear, confidential, and accessible way for stakeholders to raise concerns and ensure they are addressed fairly.
Who can use this mechanism?
The grievance mechanism is open to all stakeholders, including:
Communities
Individuals or groups affected by certified projects
Project developers
Organisations developing or implementing projects
Credit buyers
Individuals or entities purchasing our certified credits
NGOs and civil society
Organisations working on environmental, social, or development issues
Issues we address
Concerns may include:
Environmental or social impacts of projects
Non-compliance with our standards
Transparency or accuracy of project information
Land tenure and rights disputes
Adequacy of stakeholder consultation (including FPIC)
Equitable distribution of project benefits
Conduct of our staff, auditors, or partners
Our grievance process
01
Acknowledgement
We confirm receipt within seven business days.
02
Review & investigation
We assess the grievance, gather any needed information, and may consult relevant experts or stakeholders.
03
Resolution
04
Communication
We keep you informed of progress and share the outcome transparently.
Submit a grievance
Please submit your grievance via our online grievance form.
We treat all grievances with the utmost confidentiality. Information is only shared on a need-to-know basis to resolve the issue fairly.
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